Orvia · information

Orvia support and AI reports

Updated October 7, 2026

Contact sazid@ninetynine.systems for Orvia support, privacy questions or unsafe AI responses. Orvia is currently in internal testing; available features depend on your installed version.

Report an unsafe AI response

You can email us now. Describe the problem and include only the information you choose to share. We use reports to investigate unsafe or offensive responses and improve safeguards. If we gave you a report reference, include it for follow-up.

The response-reporting update is being prepared. In a version with this feature, open the answer’s Options menu, choose Report response, explain the problem if you want, and prepare the response report after agreeing to share it. Review the selected text and reference before choosing Send in Orvia when delivery is available. This report excludes other messages, reasoning, tool records and attachment files; very long answers use a labelled excerpt.

Optional: email the full conversation opens a separate consent step. Its ZIP contains the full current selected conversation, including reasoning, tool inputs/results and referenced attachments. Deleted entries, other conversations, saved credentials and phone databases are excluded. Information you wrote or attached can still be sensitive. Review the report size and contents before choosing Open email app.

Your email app opens a prefilled draft addressed to the company inbox. Choose the sending account, review the ZIP and tap Send there. Opening the email app is not confirmation that you sent it. Direct submission from Orvia is currently disabled.

Missing attachments or an oversized conversation stop the full export rather than silently omitting data. They do not block preparing the smaller response report. If no compatible email app is installed, use this support address from another email client. Read the report privacy and retention details before sharing.

Company report emails and review copies have a 30-day-from-receipt retention policy, with manual cleanup. You can request earlier removal using the reference. Your own email app and provider may keep their copies separately.

Sign-in and subscription help

For sign-in errors, include your app version, what you were doing and the visible error message. Do not send passwords, Google identity tokens, gateway access/refresh tokens or Play purchase tokens.

Google Play manages subscription payments and renewal. Use Google Play subscriptions to manage or cancel, and Google Play’s refund guidance for refunds. Uninstalling Orvia does not cancel a subscription. Plus/Pro switching is still being tested.

Privacy and deletion

You can request account and associated-data deletion without reinstalling Orvia. For an emailed conversation report, include its reference in an earlier-removal request. See the privacy policy and terms of use.

Important answers

AI responses can be inaccurate or unsafe. Orvia is not a medical, legal or financial professional and is not an emergency service. Review important answers and actions before relying on them.